Shipping Policy
Orders placed by 2 p.m. EST will be shipped out the same day. Splicing products may not ship out the same day. Orders placed after 2 p.m. EST will ship out the next business day.
All orders ship from our warehouse in Greensboro, NC, and most will go out via UPS Ground. Freight costs are based on weight and dimensions. A tracking confirmation email will be sent to the address provided in the order. Please note UPS does not deliver to P.O. boxes or Military APO/FPO addresses.
We do not ship on holidays or weekends. We will notify you of any delays in shipping.
Changes to Orders
Want to change your order? As long as we haven’t shipped it, we’re happy to help. Call our customer service department at +1 833-795-0604, and we’ll make the changes for you.
Shipping Rates
At VerticalSupply.com, the best shipping rates are applied to all orders, regardless of where or how you buy.
Shipping Outside the US
Outside the USA, duties and taxes for international orders must be paid by the customer. If refused, the customer will be responsible for any duties and/or freight paid by VerticalSupply.com and any “abandoned merchandise” charges. Sales tax is applied to all U.S. orders.
Heavy Weight Items
Heavy weight items can generate higher shipping costs. Therefore, the freight chart does not apply to orders containing these items. The exact shipping cost cannot be determined until the weight is totaled and calculated against your shipping zone at the end of the day. International shipments are quoted individually, depending on destination, weight, and dimensions.
Oversized Packages
Due to new UPS regulations, shipping charges for oversized packages (such as poles) will be higher than usual. If you have any questions about these changes and their effect on your costs, please ask our customer service representatives, available Monday through Friday from 8 a.m. to 6 p.m.
If you have HEAVY WEIGHT/OVERSIZED product(s) in your order, the entire order will ship UPS GROUND. If you would like items that are not heavy weight/oversized to be shipped sooner, please place a separate order.
Order Questions
If you have any questions about products, order status, or when your order will ship, please call customer service at +1 833-795-0604. For larger orders or expedited shipping, please contact us.
Return Policy
Unfortunately, it happens! If you are not satisfied with a purchase from us, please feel free to return it. We will accept returns on unused items within 60 days of purchase.
You may use any shipping method you prefer.
Please note that the following items may not be returned: items purchased over 60 days from the date of purchase, Installed SENA communication units, Plant Health Care products (PHC), Engine Power Equipment (after gassed or oiled), any items marked as “Final Sale” or “Special Order (SO),” or rope or cable sold by the foot.
Send the unused and qualifying item back to the address below:
ATTN: VERTICALSUPPLY.COM RETURNS
496 Gallimore Dairy Rd, Suite D
Greensboro, NC 27409
Please include this return sheet. We do use RMA numbers.
Returns may take 1 to 2 days to process once received. We appreciate your patience. If there was an issue with your order (i.e. we shipped you an incorrect item), please contact us at +1 833-795-0604 as soon as possible. After 60 days from the date of purchase, we will not be able to verify inventory and may not be able to resolve the issue to your satisfaction.
Engine-Powered Equipment Return Policy
Engine-powered equipment (i.e., Husqvarna Chainsaws or RopeTek Wraptor, etc.) cannot be returned once they have been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair, which may be covered under warranty. If the product is returned and, upon inspection, shows signs that gas or oil has been used, then no refund will be given, and the customer will be notified via telephone. We will return the product to you (customer paid shipping charges apply).
Warranty Returns
VerticalSupply.com stands behind all manufacturer-warranted products. Any defective product must be returned to VerticalSupply.com at the customer’s expense for visual evaluation and review. RMA (Return Merchandise Authorization) is required. Returns for warranty claims may require review by the manufacturer before a refund or credit can be issued. No refund or shipping credit will be issued without complete product examination by VerticalSupply.com or the manufacturer. If a returned product is determined defective according to the manufacturer's warranty, VerticalSupply.com will replace, credit, or repair it according to the manufacturer's guidelines. If the product was purchased at a Vermeer location, please return the product to the exact Vermeer location for review.
Warranty Exclusions
The use of Gasohol (fuel containing Ethanol), Methanol (fuel containing wood alcohol), and Ethanol fuel E15 or E85 is NOT approved for use in any gas-powered products sold by VerticalSupply.com. Using E15 or E85 fuel may cause significant engine damage, which is NOT covered by the manufacturer's warranty.
Please get in touch with our Customer Service team at +1 833-795-0604 if you have any additional questions.